Refund Policy
At Hype Ink S.L., we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or refund under the terms detailed below.
1. Right of Withdrawal
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Customers have the right to withdraw from the purchase within 14 calendar days from the date of receiving the order, in accordance with Spanish and European consumer protection laws.
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To exercise this right, the product must be unopened, unused, and in its original packaging for hygiene and safety reasons.
2. Non-Returnable Items
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Due to their nature, the following items cannot be returned:
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Opened or used tattoo inks.
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Products damaged due to misuse, negligence, or improper storage.
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Items purchased on sale or under special promotions, unless defective.
3. Return Procedure
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To request a return:
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Contact us at [info@hype-ink.com] within 14 days of receiving your order.
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Provide your order number, proof of purchase, and reason for return.
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Once your request is approved, you will receive instructions on how to return the product.
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Return shipping costs will be borne by the customer, unless the return is due to a defective or incorrect product.
4. Refunds
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Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 14 business days and credited to the original payment method.
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Shipping costs are non-refundable, except in cases of defective or incorrectly shipped items.
5. Exchanges
Exchanges will only be accepted for defective or damaged products. Please contact us at [info@hype-ink.com] to arrange an exchange.
6. Contact Information
For any questions regarding our Refund Policy, please contact:
Hype Ink S.L.
Tax ID (NIF): B56705064
C/ Mas Pujol no.1, passatge nau i,
Les Franqueses del Vallès 08520, Barcelona, Spain
Email: [info@hype-ink.com]